Sources list for WHAT IS THE SERVQUAL MODEL:

EFQM EXCELLENCE MODEL. Retrieved on November 2, 2004, from http://www.efqm.org/model_awar ds/model/excellence_model.htm. EFQM EXCELLENCE MODEL. Retrieved on November 2, 2004, from http://www.efqm.org/model_awar ds/model/excellence_model.htm.
Quality Management

Wickramasekera, I., Davies, T. E., & Davies, S. (1996). Applied Psychophysiology A Bridge Between the Biomedical Model and the Biopsychosocial Model of Family Medicine.
Chronic Illness

Supply Chain Council. http://www.supply-chain.org/page.ww?section= SCOR+ Model&name=SCOR+Model Supply Chain Management. http://en.wikipedia.org/wi ki/Supply_chain_management Supply Chain Council. http://www.supply-chain.org/page.ww?section= SCOR+ Model&name=SCOR+Model Supply Chain Management. http://en.wikipedia.org/wi ki/Supply_chain_management
Supply Chain Management

Robinson I & Foote D 1997 HRM: Mixed Model or Model Mix? Paper presented to the Strategic Direction of HRM Conference, Nottingham Trent University, 10th-11th December 1997.
Fashion in Italy

Siegler, M., & Osmond, H. (1974). Models of Madness, Models of Medicine. New York: Macmillan Publishing Company.
Sex Offender Treatment

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